Terms & Conditions

These terms and conditions apply to orders placed with Empire Embroidery Limited. All orders are accepted based on the understanding that these Terms of Conditions of sale have been read and accepted.


All prices used are Pounds Sterling and do not include VAT until the checkout.


Empire Embroidery offer free digitising for one logo per garment for orders totalling more than £100exlVAT.  Garments with more than one logo would be charged £20 set up charge per logo.


Our website will accept all major credit and debit cards at the time of ordering. Orders sent through the post with covering cheques will not be processed until the payment has been cleared. Please do not send cash through the post.


Delivery price is to a UK mainland address. Deliveries to the Channel Islands will incur addition costs which will be advised by e.mail.
Any short deliveries must be notified in writing to Empire Embroidery Limited within 24 hours of delivery. Damaged or open packages must be checked or refused on delivery.
Any estimated delivery dates specified by Empire Embroidery Limited are approximate only and not a term of the agreement.

Products & Availability

Products shown and described on our website may not always be in stock. In the event of this situation occurring an estimated delivery time will be provided, or an alternative product offered. It should be noted that delivery dates quoted are estimates and do not constitute a contractual obligation by Empire Embroidery Limited to provide garments by a certain date. 
Every effort has been made to display the products offered as accurately as possible, however, the colours you see will depend upon the settings on your monitor. All sizes given are provided by the manufacturers and are approximate for guidance only.

Goods Damaged in Transit

All goods are securely packed and leave our warehouse in perfect condition. Unfortunately from time to time damage does occur in transit. In the event that your goods show obvious signs of transit damage please refuse delivery and notify us immediately. If the damage is only visible after opening the carton you must inform Empire Embroidery Limited within 48 hours. In either case Empire Embroidery Limited will arrange replacement garments as soon as possible.

Faulty Goods

We undertake that the goods will, in all material respects, comply with any general description which may be submitted to you, will be of satisfactory quality and reasonably fit for normal usage. In the event that this is not the case, Empire Embroidery Limited should be notified in writing of the fault within 10 days of their receipt.


No returns will be accepted without prior agreement from Empire Embroidery Limited. No liability will be taken for the cost of returning goods, unless agreed by Empire Embroidery Limited.


The Company will accept cancellations on the understanding that no costs have been incurred. In the event that your order has been processed an artwork/origination cost will apply.

Patents & Copyright

The customer has full responsibility for obtaining the necessary consent with regards to Patent and Copyright for the use and reproduction of their logo or design by Empire Embroidery Limited. Any payments or royalty fees due for the use of the Customer Logo or design shall be the responsibility of the customer and in no circumstances shall Empire Embroidery Limited be liable for any breach or Copyright or use of Patents. The Customer will indemnity Empire Embroidery Limited from and against all costs, claims and liabilities which may be incurred as a result of such breach.

With over 20 years experience in the industry, Empire Embroidery are committed to providing excellent customer service and are always available to answer design, garment or any other queries you may have. We offer an extensive range of garments online but also offer an embroidery service for customers specialist requests.

Empire Embroidery can provide the solution to your customised clothing needs whether your a school, business, club or sole trader.

If you would like to more about the service we provide and the products we can embroider then please contact us on 0121 288 4782 or sales@empireembroidery.co.uk

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